Sunshine State Moving Company, Inc.

Took a whole day to load all of my already packed things into the van, then charged double what the estimated the cost once everything was already loaded. They then told me that my things would be delivered no later than April 28th which gave them a full ten days to get everything to its destination, I drove to the same place in three, they did not actually deliver my items until seventeen days after it was picked up. They then tried to charge us a "late" payment fee because apparently we didn't have the type of money order they wanted, which was not specified at all. They also charged us another fee because they couldn't park close enough. I went into my storage unit after they had everything packed in there and the majority of my furniture is broken now, also boxes clearly marked "GLASS" had heavy items stacked on top of them. The whole experience was highly dissatisfying and I am disgusted that they charge so much for breaking my furniture. I HIGHLY recommend not using this company and not letting your friends us them either!

Service cost: $2400

I moved from FL to Michigan. The movers were courteous and prompt. My items arrived on time in Michigan, however very damaged. The movers that delivered my items broke a box that was labeled FRAGILE in front of me. However, with any long distance move items such as glassware, vases, and glasses can be expected to be damaged. I can handle those items being broke those are replaceable. Sunshine broke my Samsung flatscreen and a dresser. I filed a claim and I failed to realize my insurance was only for  $.60 per lb. PLEASE PAY FOR EXTRA COVERAGE.. I settled for $66.72 on May 7 and as of today they have failed to pay me my $66.72. I paid $5k to move and they are making me beg for $66.72. I have called and left several messages for Yuri and no response. If a company can't pay out a lousy $66.72 settlement, don't use this company. The kicker is Yuri said I will try to get you more money, really I just want my settlement amount and call it a day. Movers beware stick to the well known moving companies, I chose this company for their cheap price and it cost me more at the end.
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Service cost: $5000

Poorest customer service in the business. My daughter and her husband moved to Oregon a couple of months ago. In trying to be cost efficient she priced many moving companies and landed on sunshine state moving. The price changed and fees were added on that were not discussed. Their household goods were late in arriving. A single box was missing and it took a month to get the box only to end up with someone Else's things. Nothing worse than a business that takes advantage of their customers.

Service cost: $2000

I have been dealing with this company since the 9th of May. I chose this company because they not only had the best quote I could find but they also seemed to have a reliable reputation. Unfortunately I am being proved wrong. My move was originally scheduled for May 31st, the company due to over booking had to switch it to May 30th which I worked with. I was the told my furniture would arrive no later than June 3rd and most likely June 1st as I had hoped. June 3rd went by and now it is June 7th nine days later. Yesterday June 6th I was called with my 24 hour notice of delivery. At 7:45pm this evening I called my driver to ask for an update-he is still 3 hours away. I live in an apartment complex full of United States Marines and their families who wake up at 4am each day (my husband is one of them). The driver is now arriving tomorrow morning-so he says. Tomorrow my husband will be coming home after being gone for over two months to come back for two months then leave again for 6-8 months. The last thing I want to do is deal with movers when we are reunited but now I do not have a choice. Not only is the timing horrible, but my quote was off by $679! I expected it to be a little more, maybe by $200 but not almost $700 (mind you the movers did not take anything not on my inventory list). To add to everything they also got my payments mixed up and there was supposed to be a large amount on a credit card and then a smaller amount in cash upon delivery. Well they put the small amount on the card and expect the large amount on delivery. I am very disappointed and unhappy with this company and will never use them again. Being a military family we rely on these types companies to help us out especially when our husbands are away which is what I expected to receive yet unfortunately that is not the case. This is my 9th night without a bed and sleeping on the floor. My phone calls nor emails have been answered. I still do not have my furniture so who knows what condition everything is in at this point.

Service cost: $1679

This company is beyond horrible; if it were possible to give them a rating of zero stars then I certainly would. When considering your move, be sure to pass on choosing Sunshine State moving company. This business is not only shady, but also rude with terrible customer service skills. We scheduled a move from Charlotte, NC to Boston, MA. The move out of Charlotte was to take place on June 11, 2013 and sunshine was to move our belongings into storage until our scheduled move to Boston on July 1st. I received an email the morning of the 11th from Yury saying that they would be at our apartment between 5 PM and 7 PM that day. That was problem number one since the move was originally schedule for 8 AM that day. Later in the day, Chad calls back saying that the movers will not be there until tomorrow (mind you that this is after a long day of being led on by false promises and lies as to an accurate arrival time from sunshine). This again is a problem because the move was scheduled to take place on the 11th. The movers show up the next morning (the 12th) in a Penske moving truck that they most likely rented from Home Depot. It is a crew of 2 movers in a 20 ft. truck. It takes them about 6 and a half hours to clear out a 2 bedroom apartment, even though we had already packed all of the items in the apartment. Another problem occurs on the late moving day when our driver tacks an extra $1250 to the original quote (our original quote was $1524 with all charges included, and the final bill was around $2800). We pay the difference because we are essentially forced to do so (they of course notified us of the price increase AFTER all of our belongings were on the truck and it was impossible for us to negotiate the true price; this is a textbook moving-scam maneuver). After this, our belongings are moved into storage (which I am fairly certain is an open field or forrest judging by the amount of bugs and dirt that were on our boxes and furniture upon arrival in Boston). The move-in date of July 1st comes and goes with nothing but more false promises and leading-on by sunshine (Chad seems to be an expert at lying). 90% of the time that we call the office, it goes to voicemail or someone answers and promises to have Chad or Yury call back but fails to do so. The office is either staffed with one person or with those that wrote the book on how to consistently and persistently frustrate customers; they will never give you a straight answer. Chad assures us that the move-in date will be July 4th or 5th; this date comes and goes as well. The date then is supposed to be the 8th; this dates comes and goes. The lying and leading-on continues; every time we speak to Chad he exhibits his rude and pompous attitude and complete lack of customer service skills. The movers finally arrive on July 12th (mind you that sunshine is very much in breach of contract at this point). The boxes arrive in terrible shape (I will post pictures); not only is every box heavily-damaged, but there are also bugs and dirt in many of the boxes. In addition, numerous clothing items have mold and mildew on them (not to mention that every box of women's clothing was mysteriously and creepily opened). The movers are insanely rude and pushy; I had to tell the guy to lower his voice a number of times. Communication skills are lacking in these movers as only one member of the crew speaks english. Lastly, some of our items are lost as well as being damaged. The movers also refuse to reassemble the bed that they disassembled is Charlotte because they lost the screws (according to the driver, this was of course the fault of someone else; this company has superb expertise at passing the buck). DO NOT GO WITH THE MOVING COMPANY UNDER ANY CIRCUMSTANCES. Any reviews that you read are most likely false reviews written by sunshine movers themselves. I'm seriously not kidding DO NOT MOVE WITH SUNSHINE STATE MOVING COMPANY.

Service cost: $2800

Horrible dishonest company
First too small a truck n only 2 movers / promised3-4. Quoted one price then doubled . It took a entire day past midnight to move our belonging to storage n days to move us in. Broke, scratched n destroyed over $2000 in furniture . Totally destroyed my brand new dinning table n guy who did wasn't even sorry just complained he needed help and didn't have any. Their insurance co. was going to give me a check $300 but the company stopped them saying they were going to pay me instead, however never heard from them again. Almost a year ago and still fighting for a measly $300 for $2000 damages. The company preys on their customers at their most vulnerable . Very very dishonest !

Service cost: $5500

When the packers first arrived at our home they were three young men and seemed to be hard workers. They were from foreign countries and had difficulty communicating. I though they did a good job wrapping everything in quilts and used alot of tape. I understood we only had a partial load so our things would be taken to a warehouse until they had another move going north. Delivery was at midnight Saturday night before Palm Sunday.  Due to the late hour my grandaughter and I started to unwrap some of the furniture only to discover that several pieces were damaged beyond repair. The driver looked at the items and said "Oh, I am so sorry. This is bad." He took pictures and documented the damages. All we had available to us was a cell phone to take photots. I was moving into a small retirement apartment and did not have room at keep all of the brokrn items(Nine pieces in total) so after we had the photos we threw out the damaged furniture as I had to go out and buy all new. One item of value that was missing was a craftmens tool three drawer chest full of tools. Upon reporting this item they looked in the warehouse and found the chest. After several e-mails and phone calls they promised they would have it shipped to us. It has been several weeks now and no tool chest. I e-mailed them that I guess I have no choice but to report it as a theft as I know they have it and have docunentaton from them confirming they have it and have not returned it to me. I am very disappointed with this move and would advise anyone not to use this company. I am on SS disability and have limited resources. I chose this company because they were in the price range I could afford. I guess you should never go with the least expensive.

Service cost: $2095

I've never used a moving company before, and I PROMISE I will never use this one again.  When I first scheduled my move with this company, I received a quote of $1250.00, which was about $200 less than previous quotes I had received.  The woman, Amy, who I set everything up with, told me I would have my belongings delivered within 5 days of pick up.  After she received my downpayment, I could never get ahold of her again.  I was then talking to a man named Sean.  I was traveling from out of state to meet to movers from my old location, and was told that I would receive a phone call by 6PM the day before letting me know what time they would be at the house.  They did not call me until 8PM though, and told me that they would be at my location at 8AM.  I immediately had to get on the road, being that I was traveling from 5 hours away.    When the truck arrived, it had a 8x11" paper taped to both doors saying "Sunshine State Moving" (GHETTO!).  There were two young men, who didn't speak English very well.  Even though the items that were to be moved were the exact same ones listed on the inventory/quote, he then told me that it was going to cost me more because it was going to take up more cubic feet in the truck than they had expected.  They also charged me a total of $150 for packing supplies (even though they were supposed to be included).  All of my items were boxed and ready to go when they arrived, but they charged me for packing tape (at $3.50 a roll x 20 rolls) to tape the included blankets around the furniture, as well as charging me for plastic wrap to secure the wrapping blankets/furniture.  I was in a bind, and needed to be out of my apartment on that specfic day, so I had no choice but to go with it.  On a positive note, the two men were very polite.    The movers picked up my belongings on Saturday and I was told to expect them that Wednesday.  I called the office on Tuesday because I hadn't heard anything and needed to know if I needed to take off from work for the delivery.  When I called, I could not reach anyone from the 1-800 number that I had been using.  I found a phone number with a Florida area code on their website, so I called that, and actually got a man who primarily spoke English.  He told me that they would be delivering Friday or Saturday, and that they would call me at least 24 hours ahead of time to let me know for sure.  Friday came, and I didn't hear anything, so I called the 1-800 number and got Sean on the line again.  He told me that they would be there Sunday or Monday, and once again, that they would call me a day ahead.   Monday came around, and I still hadn't heard anything.  Then, I received a text message from a random number that I had never seen before asking if it would be ok for him to deliver my belongings at 10pm that night! I don't think that it gets any more unprofessional than that! I texted him back and told him to have the office call me to set up a proper time.  Sean called me and set up delivery for 8am on Tuesday.  I went ahead and worked things out with my manager to take the entire day off on Tuesday so that I could be home for the delivery.   Tuesday came, and at 9:30AM, the movers still hadn't arrived, and I hadn't heard from them.  After several failed attempts, I finally got Sean on the phone who told me he would try and contact the driver and then would get back to me.  Around 10:15, I received a text message from the driver saying that he was an hour away and that he would get on the road in 15 minutes.  When he arrived, he immediately wanted his payment before he would start bringing in my belongings.  Payment was in the form of cash or money order, and I had the cash, but after the way they had handled the situation, I did not want to give him the cash, and have him run off with my belongings, or not deliver them all, so I refused to give him the money up front.  He then refused to begin unloading my items, and said he'd have his dispatcher call me.  Sean then called me, and told me that he needed the payment or that they weren't going to be able to deliver my things and the next time they came out, they would charge me $500 more for an extra delivery fee.  Sean and I got into a heated argument after he would not accept responsibility for the poor service that they had provided me with, he hung up on me, and called the driver, telling him to leave with my belongings.   The driver then left, and I still didn't have any of my things.  I called the driver and asked him to come back with my items (because I already wasted a day off from work and really just wanted the process to be done and over with) and he said he would need the money and to check with his dispatcher.  THe driver came back, I paid him, and he delivered/set up my thing (mind you, it was only one delivery man).  He was professional during this portion of the delivery and everything arrived undamaged.  HOWEVER, I REFUSE to ever use this company again.  Save yourself the time, stress, and money, and go with a different company.

Service cost: $1700